How To Fix A Sky Q Remote That Is Not Working

December 2023

How To Fix A Sky Q Remote That Is Not Working In December 2023

If your Sky Q remote is not working, you may take a few straightforward measures to resolve the problem. 

Before beginning any troubleshooting, it is essential that the remote’s battery is completely charged and that it is aimed towards the Sky Q box when the buttons are pressed.

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You can listen to an audio recording of this page below.

Why Is My Sky Remote Not Working?

 

There are a number of reasons why your Sky tv remote not working. Most of the time, the problem is with the batteries, which may be dead and need to be replaced. If putting in new batteries doesn’t fix the problem, it could be that the remote has lost contact with the Sky box and needs to be re-paired. 

There could also be something in the way of the remote and the box, or the remote might be too far away. There’s also a chance that the infrared sensor on the remote or Sky box is dirty, which can cause signals to be messed up. 

Less often, the remote itself could have a more serious hardware or software problem that might need to be fixed or replaced by an expert. If the problem keeps happening, you should always think about calling Sky support for help. Before that, try the following steps to fix your remote.

1. Check The Batteries

If the volume or channel controls do not function, this could suggest a problem with the batteries. Ensure that they are situated and operating correctly.

2. Reset Sky Remote

You can reset the remote by simultaneously pushing and holding the ‘select’ and ‘backup’ buttons for approximately 10 seconds, or until all four lights illuminate. This will reset the remote control and identify any connectivity problems.

3. Connect To The Sky Q Box

If you have a second-generation Sky Q box, you can sync your remote with it. To this press Home for three seconds. On older models of the box, hold the ‘Services’ and ‘Backup’ buttons simultaneously for five seconds, or until all four lights illuminate.

4. Move the remote control closer to the sky box

Moving your remote closer to the box (within two metres) will be advantageous when it comes to synchronising or reconnecting the devices.

If, after completing these procedures, still your Sky stream remote not working, there may be a deeper problem, such as a malfunctioning remote or software problems. In such a circumstance, you must contact Sky directly.

Typically, they will give a replacement and/or repair sky Q remote service based on the length of time you’ve had the product and the terms of your warranty. However, if you need to replace your remote immediately and do not wish to use Sky’s services, you can also purchase replacement remotes from third-party merchants.

By following these procedures, you should be able to fix or replace your Sky Q remote if it becomes inoperable.

How To Connect Your Sky Remote To Your Smart TV?

If you wish to connect your Sky remote to your television, you must first ensure that your television is compatible with the remote. After confirming this, it is time to synchronise your devices.

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1. Turn on Your Television

The initial step is to power up the television and select the proper input – typically HDMI 1 or AV 1.

2. Press and hold Select and Backup

Now, hold down the choices and backup buttons until all four lights on the remote control illuminate.

3. Press TV Guide

Now press the ‘TV guide’ button and enter 004 for a Samsung or 000 for other television brands (you can find out which one to use by referring to the Sky remote manual).

4. Enter Code

Once the right TV code has been entered, hit select and then press standby. If everything has gone according to plan, your Sky remote should be connected to your television.

After ensuring that your remote is properly connected, you can test its functionality by pressing the volume up or down; if it works, wonderful! If not, repeat the preceding procedures until everything is functioning properly.

My Sky Remote Is Not Working

When you’re ready to unwind with your favourite show or movie, your sky control not working can be very frustrating. This issue could be caused by a number of things.

Dead batteries, a broken infrared sensor on the remote or TV box, or a problem with the pairing between the remote and the Sky box could all be to blame. Changing the batteries or resetting sky Q remote can be a quick fix. However, occasionally the internal hardware of the remote may have been harmed, necessitating a replacement.

Sky remote not working with new batteries? If the issue continues, you may be able to find a solution by reviewing the user manual, using online troubleshooting tutorials, or getting support from Sky’s customer service if your sky q remote not working.

How To Reset A Sky Remote?

This section explains how to a reset a sky Q remote. If your Sky remote not responding, it may be necessary to reset it. This will reset the remote and identify any box connection difficulties. It could even be that your Sky box not responding to the remote, which would require a different solution than resetting your sky remote. Here are the sky remote reset steps:

1. Press The Select And Backup Buttons

Start by holding down the choices and backup buttons until all four remote control lights illuminate.

2. Unpair Your Remote

Press the “Home” button for three seconds to unpair the remote control from the Sky Q bo

how to use Sky Q Remote

3. Re-pair With The Box

To re-pair with your Sky Q box, simply hold down the ‘Services’ and ‘Backup’ buttons simultaneously for five seconds, until all four lights illuminate.

4. Move Your Remote Closer To The Box

Moving your remote closer to the box (within two metres) will be advantageous when it comes to synchronising or reconnecting the devices.

After resetting and re-pairing your remote with the Sky Q box, you should be able to use it usually once more. If not, you may require a replacement or repair; contact Sky directly for additional information about how they may assist you.

"If the volume or channel controls do not function, this could suggest a problem with the batteries. Ensure that they are situated and operating correctly."

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Sky Q Voice Control Is Defective

If you discover that your Sky Q voice control is not functioning, there could be some causes. Ensure that your remote’s microphone is active, allowing it to recognise your commands.

If this does not resolve the issue, another factor likely is to blame. Check to see if any nearby electrical gadgets are making noise or interfering with the remote’s connection; if so, try moving them away from the television to see if this helps.

Additionally, you should check the batteries in your remote, as a low battery can create signal interference. Depending on how long you’ve owned your Sky Q remote, you may need to reset or replace it if all other options fail.

Connect Sky Q Voice Remote to Television

Sky Q remote not working with new batteries

Having replaced the batteries in your Sky remote, it can be incredibly frustrating when it still refuses to function properly.

There are several reasons why this may be the case. The problem could be as simple as the batteries not being properly inserted or they might be defective. Alternatively, the remote’s internal circuitry may have developed a fault, or the remote may no longer be correctly paired with your Sky box.

If the batteries are correctly inserted and working, it would be worth trying to re-pair the remote with the Sky box, or checking for visible signs of damage.

Always remember to consult your user manual or reach out to Sky’s customer service for troubleshooting help.

How Do You Connect Your New Sky Q Voice Remote to Your Television?

If you have a new Sky Q remote with voice control, it is simple to connect it to your television. To interconnect the devices:

1. Turn on Your Television

Initiate the process by turning on your television and selecting the relevant source – typically the HDMI 1 or AV 1 buttons.

2. Press and hold Select and Backup

The next step is to hold down the choices and backup buttons until all four lights on the remote control illuminate.

3. Press Voice Search

Now press ‘voice search’ until you hear a beep from your remote to activate its microphone.

4. Press TV Guide

Once you have activated the microphone, press ‘TV guide’ and type 004 if its a Samsung or 000 for other television brands.

5. Enter Code

Now enter your TV’s code and press the select button, followed by the standby button. You are now ready to use voice control with your Sky Q remote.

Now that everything is configured, you may begin using voice commands with your Sky Q remote. 

With this capability, you can effortlessly search for TV shows, movies, sports games, and more; simply talk into the microphone on the side of the remote and watch as it locates the exact content you seek.

Sky Q Remote Buttons Explained

If you have just acquired a Sky Q remote, it is essential to understand what each button accomplishes. To assist you, below is a brief button guide:

TV Guide 

This will display all of the channels included in your Sky plan and any On Demand content you may have access to.

Sky Q Remote Guide

Select

This is equivalent to “OK” or “confirm”; hitting this button after inputting something into the remote confirms your pick.

Backup: Press this button if you wish to go back one step when navigating menus.

Services

This section provides information about additional services, like Netflix and Now TV.

Voice Search

Pressing this button activates the microphone on your Sky Q remote; say what you wish to watch into the microphone.

Options

Here, you may access additional settings, such as subtitles, audio descriptions, and parental controls.

Record

Press this button if you wish to record a show or movie; it will bring up all of your recording options.

By understanding how each button on the remote works, utilising your Sky Q box will become a lot simpler and more pleasant.

How To Set Up Touch Control With Your Sky Q Remote?

If you want to maximise the convenience of your Sky Q remote, you may also configure it for touch control. This will enable you to navigate menus and scroll through the material by swiping across the remote’s buttons.

To establish this:

1. Find The Touch Control Menu

In the settings area of your Sky Q box, locate the ‘touch control’ menu.

2. Choose Enable

After completing these steps, click “enable” and then press “select” to confirm; your remote should now be capable of touch control.

3. Swipe To Navigate

Moving your finger across the remote’s buttons should now allow you to navigate menus and scroll up and down content lists.

You can access your desired content without repeatedly pressing buttons by configuring the touch control on your Sky Q remote. This is just another manner in which Sky enhances the watching experience.

How Do I Reset My Sky Q Remote Control?

If you are experiencing difficulties with your Sky Q remote, reset it. To accomplish this:

1. Remove The Batteries

Remove the batteries from the remote control and wait 30 seconds. This will ensure that all power is drained from the system, resetting it to its factory defaults.

2. Replace The Batteries

Replace the batteries in their original placements and press ‘select’ and ‘backup’ until all four lights on the remote glow; this will reactivate it.

3. Re-pair the Sky Q remote with the Sky Q box

Enter your code to re-pair the remote with your Sky Q box.

4. Test The Remote

To verify that the reset was successful, press a few of the remote’s buttons; if they function properly, the reset was successful.

You should now have a fully functional remote control after completing these instructions; feel free to resume using voice commands and touch controls with ease.

How Do I Pair Sky Remote Control?

Pair Sky Q remote control pairing is straightforward and may be accomplished in a few simple steps. To accomplish this:

1. Find Your Identity Number

This will allow you to pair the device with your television. The UIN (Unique identifying number) is located on the underside of each remote.

Connect Remote To The Sky Q Box

2. Connect The Remote To The Sky Q Box

After opening the settings menu on your Sky Q box, entering the UIN into the search bar, and pressing “select,” your remote should be linked with your box.

3. Test The Remote

Finally, to ensure that everything is functioning correctly, press a few buttons on the remote. If they are all functional, the pairing has been successful.

After completing these instructions, you should now have a fully functional remote control; feel free to use voice commands and touch controls easily.

Pairing your Sky Q remote control shouldn’t be difficult as long as you follow the correct instructions and comprehend each button on the gadget.

Get A Free Replacement Sky Q Remote?

If your Sky Q remote has ceased functioning, you may qualify for a free replacement. To get one:

1. Check out The Sky Help Page

First, Sky Q users can visit the Sky assistance page and search for ‘remote control replacements.’ Then, fill out the contact form with all your information, including account ownership verification.

2. Wait For A Response

After receiving an email from Sky confirming that your request has been authorised, they will send you a replacement remote within 5-7 days.

3. Pair The Remote With Your Box

When you receive the new device, open the settings menu on your box and enter its UIN (unique identification number) into the search field, followed by the pick button. Your remote should now be associated with your box.

By following these procedures, you will receive a free replacement Sky Q remote if yours stops working, allowing you to recover control of your television quickly and effortlessly.

If your Sky Q television remote has stopped working, obtaining a free replacement is simple; you must follow the correct procedures and learn which buttons must be hit on each device. With this guide, repairing a malfunctioning remote control should be simple.

Firestick with Sky Go

What can you access through a Sky Q box?

Sky Q box allows you to access all of the content available on Sky such as TV channels and streaming services. With a Sky Q box, you can enjoy:

  • Live TV and recorded TV on up to 4 devices;
  • Sky go
  • Sky glass
  • Sky Store movies and shows 
  • Sky stream to access on demand shows
  • Apps like Netflix, YouTube BBC Iplayer, ITV hub, ITV X,  and more
  • Box Sets of your favourite series
  • Access to recordings from anywhere in the world with an internet connection.

With all these features, it’s easy to see why having a Sky Q box is beneficial.

Can you use a Firestick with Sky Go?

The answer is yes.  If you have a fire tv stick, you can use it with Sky to access the shows you want.

Meet the author

Jane Parkinson

Jane Parkinson

Jane is one of our primary content writers and specialises in elder care. She has a degree in English language and literature from Manchester University and has been writing and reviewing products for a number of years.

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Frequently Asked Questions

How To Fix A Sky Q Remote That Is Not Working?

If your Sky Q remote is not working, you may take a few straightforward measures to resolve the problem. 

Before beginning any troubleshooting, it is essential that the remote’s battery is completely charged and that it is aimed towards the Sky Q box when the buttons are pressed.

How To Connect Your Sky Remote To Your Smart TV?

If you wish to connect your Sky remote to your television, you must first ensure that your television is compatible with the remote. After confirming this, it is time to synchronise your devices.

How To Set Up Touch Control With Your Sky Q Remote?

If you want to maximise the convenience of your Sky Q remote, you may also configure it for touch control. This will enable you to navigate menus and scroll through the material by swiping across the remote’s buttons. Please read in detail above in the artcle.

Can you use a Firestick with Sky Go?

The answer is yes.  If you have a fire tv stick, you can use it with Sky to access the shows you want.

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