Disputing Winter Fuel Allowance Decisions
If you disagree with the decision made on your winter fuel payment, you may be able to challenge it.
If that is the case, you should contact the decision-making office and explain why you think it’s wrong. You can also request a written statement of reasons for the decision.
If you still disagree after receiving the statement, you can then appeal to an independent tribunal. You’ll need to do this within one month of getting the statement of reasons.
Additional Support for Pensioners in Winter
In addition to the winter fuel payment, pensioners may also be eligible for other benefits, including the Cold Weather Payment (a payment for each 7-day period of very cold weather between November and March).
Pensioners on certain benefits automatically qualify for this payment. They may also be eligible for a warm home discount, which is a one-off discount on their energy bills between September and March.
Therefore, pensioners should contact their energy supplier to determine whether or not they qualify.