BT hub flashing purple - How to fix it

December 2023

BT Hub Flashing Purple – How To Fix It In December 2023

In this article, we will look at the BT Smart Hub and what it means if it is flashing purple. If it flashes, it will likely mean that you are having broadband connection issues. Please note that this also applies to the ultrafast BT smart hub. 

This article will show you how to fix purple flashing light on BT hub.

Topics that you will find covered on this page

You can listen to an audio recording of this page below.

What Do The Lights On My BT Hub Mean? 

The lights on your BT Hub indicate different things. It’s important to know what the different colours mean.

Green light on your BT Hub.

Your BT Hub is connected and working properly.

Amber light or orange light on your BT Hub

A steady orange light or a solid orange light means you are connected but not receiving a service. The connection between your hub and your computer or device isn’t as strong as it should be.

Check that all hdmi cables are plugged in correctly, or try restarting your hub to reset it.

Red light on your BT Hub

This means there’s a problem with your internet connection, ranging from minor issues to more serious problems. 

Try power cycling (switching off and on) both the router and modem, then wait a few minutes for them to reconnect. If this doesn’t work, contact BT customer support for assistance.

Purple light on your BT hub

This typically indicates that the hub is in the process of resetting itself. During this time, all other lights will be off. This should only last for a couple of minutes; if it persists, contact BT customer support for assistance.

What Does A Flashing Purple Light On A BT Hub Mean?

A flashing purple light on a BT Hub means that there is an issue with the connection. It could be due to a temporary interruption in service, or if you have recently changed your settings.

To try and resolve this issue, restart your hub, check for software updates, and contact BT support for further help if needed. If the issue persists, then it may be necessary to reset the hub or contact BT technical support for more specific advice.

A solid blue light means that the hub is connected and working properly, while a BT home hub flashing purple indicates an issue with the connection. If your BT Hub has a purple light, then it may have difficulty connecting to the internet or be losing its connection intermittently.

If the light is still flashing after a few minutes, it could mean that you need to reset your hub or that there is an issue with the power supply. You should contact BT if this continues for more than five minutes.

Why Is My BT Hub Flashing Purple?

Have you noticed a flashing purple light BT hub? When your BT Hub flashes purple, it means that it is attempting to connect to your broadband. This typically occurs following a restart or the first time the hub is configured.

The hub may be having trouble establishing a reliable connection if it flashes purple repeatedly for an extended period of time. This can be caused by defective cables, an issue with the network of your internet service provider, or a problem with the hub itself.

It is advised to review your internet configuration and make sure all connections are safe. It might be required to get in touch with BT support if the issue continues.

How Do I Fix My BT Router Flashing Purple?

Is your BT router flashing purple? If so, there are several troubleshooting steps you can take to try and resolve the issue:

1 – Restart the BT router by unplugging it from the wall socket, waiting 10 seconds and then putting it back into the phone socket. This will factory reset the connection and may resolve any temporary issues.

2 – Check your internet connection to make sure it is connected properly. If the BT Hub is not connected to the internet, then it won’t be able to communicate with other devices on the network, causing a BT purple flashing light.

3 – Ensure that you use the correct username and password when connecting to the hub.

4 – Check for any software or firmware updates by going to the BT Hub Manager website and selecting ‘Check for Updates’ from the menu.

5 – Contact BT support for further help if needed, as they will be able to provide more specific advice based on your individual setup.

Your BT internet flashing purple means that you will need to get this resolved.

Is Your BT Hub Flashing Pink?

When a BT Hub flashes pink, there is a problem with the broadband connection. When your BT Hub is unable to connect to the broadband connection or when there is a persistent service disruption, it typically happens.

Numerous factors, ranging from malfunctioning gear or connections to more systemic problems like network outages or disruptions in broadband service, may be at fault for this.

When this occurs, it is advisable to restart the hub or verify connections. Get more help from BT support if the problem continues.

 

Fix a Flashing Purple Light on My BT Hub

Other steps that you can take to test your hub

Other things to test are noted below.

Check For A BT Service Outage

If your BT flashing purple, it could also be due to an outage in the area. To check if this is the case, visit the BT Service Status page and enter your postcode.

If there is an issue with a service in your area, then you will be able to see when it was last updated and when it is scheduled to be fixed. This can be useful in helping you fix your BT broadband flashing purple.

Check Your Phone Line

If your BT wifi flashing purple, then it could be due to an issue with the phone line. To check if this is the case, plug a phone into the BT socket and see if there’s a dial tone when you pick up the receiver. If there isn’t, then contact your telephone provider for help.

It’s also important to make sure that all wires are securely connected and not damaged in any way. This includes checking that no wires are loose or frayed.

"The lights on your BT Hub indicate different things. It's important to know what the different colours mean."

UK Care Guide Tweet

Check Your Modem/Router

If your BT Hub is still flashing purple after trying all of the above steps, then it could be due to an issue with your modem or router. C

Check The Test Socket For A Faulty Connection

Is your BT box flashing purple? If so, then it may be due to a faulty connection in the test socket. To check this, unplug all wires from the BT socket and plug them into the test socket instead.

If the light stops flashing after doing this, then there is likely a fault with either your telephone line or wiring. Contact your provider for help in resolving this issue.

Contact BT Support For Assistance

If you’re still having problems with a purple light on your BT Hub and cannot resolve it by following these steps, then contact BT customer support for assistance.

Reboot The BT Hub

Reboot The BT Hub

If the issue persists, then resetting the hub may be necessary. 

To do this, press and hold the ‘Reset’ button on the back of your BT Hub for 10 seconds until you hear a beep. This will reset all settings and hopefully rectify any connection issues.

Alternatively, you can contact BT technical support for more specific advice if needed. They should be able to identify any underlying problems with your setup and provide tailored solutions.

Once you have taken these steps, your BT Hub purple light disappears and will likely work normally again.

Disconnect the Modem/Router From The BT Hub

If everything fails, you may need to disconnect the modem/router from the hub and reset it separately. Once this is done, reconnect it back to the hub and see if it resolves any connection issues.

Contact BT Support

If none of the above troubleshooting steps resolves the issue, then you should contact BT support for further help. Their phone number is 0800 800 150, or you can contact them via the BT Community forums.

They will be able to provide more specific advice based on your individual setup and can help diagnose any hardware or software issues. You can also get in touch via their online chat service or by calling their customer services team.

BT Hubs can flash purple for several reasons, including temporary outages or incorrect settings. To fix a flashing purple light on a BT Hub, try restarting the hub and checking for software updates. You should also contact BT customer support for further assistance if needed.

We hope that this article has helped explain what a flashing purple light on a BT Hub means.

BT Community forums

Meet the author

Jane Parkinson

Jane Parkinson

Jane is one of our primary content writers and specialises in elder care. She has a degree in English language and literature from Manchester University and has been writing and reviewing products for a number of years.

Meet The Team

UK Care Guide - A trusted resource

Frequently Asked Questions

What Do The Lights On My BT Hub Mean? 

The lights on your BT Hub indicate different things. It’s important to know what the different colours mean.

What Does A Flashing Purple Light On A BT Hub Mean?

A flashing purple light on a BT Hub means that there is an issue with the connection. It could be due to a temporary interruption in service, or if you have recently changed your settings.

How Do I Fix a Flashing Purple Light on My BT Hub?

If your BT Hub is flashing purple, there are several troubleshooting steps you can take to try and resolve the issue, stated above.

Reboot The BT Hub

To do this, press and hold the ‘Reset’ button on the back of your BT Hub for 10 seconds until you hear a beep. This will reset all settings and hopefully rectify any connection issues.

Alternatively, you can contact BT technical support for more specific advice if needed. They should be able to identify any underlying problems with your setup and provide tailored solutions.

Share this page

Clicky

Looking for a Christmas Bargain?

Up to 60% off some items

on Amazon today

Have a look and see if you can find any deals