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5 Ways 21st Century Phone and WiFi Systems Help Care Homes Succeed

We know that running a care home can be challenging. With so much on your plate, updating your technology and equipment can fall on the back burner. But having an up to date phone and WiFi system is not only important for the smooth running of your care home but also the health and safety of your residents.

In our experience of helping over 400 care homes, Yo Telecom are here to tell you how new phone and WiFi systems can help increase the success of your care home in just 5 simple steps!

Let’s get started:

1. Use Cordless Phones From Anywhere In Your Care Home (Without Dropouts or Interference)

Cut outs and crackling noises on the phone are annoying for both you and your callers and they can also be highly dangerous.

Imagine you have a medical emergency in a room on the top floor of your care home and your cordless connection doesn’t reach here.

We’ve heard stories of staff members having to shout down hallways to another staff member who is on the phone and, even worse, carers who haven’t been able to answer the phone to give ambulances directions as they need to stay in room with a resident. It doesn’t have to be like this!

With a Yo Telecom phone system with cordless handsets we can guarantee complete cordless coverage throughout your entire home. So cut outs and crackling are a thing of the past and your staff can carry a cordless with the confidence that they can make and take calls from wherever they are.

See what one of our client’s had to say about our cordless phones below. 

2. Monitor and Improve the Skills of Your Reception Team

If a caller has a bad experience on the phone to you, it can damage the reputation of your care home.

Having a phone system with Call Recording will allow you to listen to your calls whenever you want so you can assess the strengths and weaknesses of your staff and make improvements where necessary.

By using Yo Telecom’s call recording, one of our care home managers found a staff member was turning away enquiries by saying ‘sorry no vacancies’ when there were spaces in the home.  

3. Get Reliable WiFi in Every Room

In this day and age WiFi, or lack of WiFi, can be a real deal breaker so it’s important to make sure you have a strong connection that reaches every room of your care home.

Often your residents will need keep in contact with their family members via Skype or Facetime and, if they can’t move around easily, they will need WiFi in their room in order to do this.

If you can’t provide this it will often leave your residents feeling frustrated and this may lead potential new residents to look elsewhere when they enquire about your home – costing you lots of money in missed revenue.

With a Yo Telecom WiFi system your connection is guaranteed to reach even the furthest corner of your care home, so your residents can browse the web and Skype as much as they want. Plus your staff can use the latest in care technology without worrying about connection dropping (for example, using iPads to make care plans and for dementia friendly software).

4. See all Your Missed Calls and Call them Back

With the amount of calls you receive each day it can be hard to keep track of how many calls you are missing and these calls can be important enquiries or family members trying to speak to a resident.

If they can’t get through, or don’t get a call back, this can create a bad impression in their mind.

This is where the Call Logging feature of the Yo Telecom phone system really comes in handy. It will notify you as soon as you receive a missed call, like the call log on your mobile phone, so you can call back straight away and pleasantly surprise your callers!

5. Keep Callers Interested and on the Line When You’re Busy

There’s nothing worse than waiting on hold in silence.

Fill those awkward silences with marketing messages to give your callers a better understanding of the service you provide. This the perfect time to build trust and educate your callers, rather than leaving them wondering if they have been cut off.

You can also use this time to let your callers know about any open days or seasonal information that may be of importance – such as opening times, visiting hours etc.

Summary: Investing in great communications leads to greater success and happier residents.

If you would like to know more about anything discussed in this article, please call us on 02381 103195 or email info@yotelecom.co.uk to be put in contact with an expert telecoms consultant!